support & FAQ
If you need assistance with HoloVista, or need to get in touch with Aconite, you've come to the right place.
Please ensure that when you report a bug, you are providing device information, specifications, and any information relevant to the bug you encountered.
If you are able to provide a screenshot or video content of the issue, this is extremely helpful.
You can report a bug by emailing us at support@aconite.co
- Please add [BUG] to your subject line, so we can prioritize it accordingly.
- Please provide all accompanying information in the email body.
- Please advise if you don't wish to be contacted further about the bug - sometimes we might need to work with you to understand better, but this is an opt-out process.
FAQ
Where can I play HoloVista?
You can purchase HoloVista from the iOS App Store:
HoloVista varies in playtime. Some players spend 2.5 hours or more in game, but playtime usually averages around 90 minutes to 2 hours.
How much is HoloVista?HoloVista is $4.99 USD as a one-off purchase. HoloVista contains no in-app purchases, downloadable content, or advertising
Is HoloVista coming to any other platforms?We can't make any promises, but stay tuned!
Help! I've encountered a bug and I can't proceed with the game. What do I do?We're sorry to hear that! We are always working to fix any bugs that become apparent and we'll do our best to resolve this quickly for you. Please report it to us by sending an email to us.
There are a few things you can try in the meantime. Try force quitting the app and reopening. If that doesn't work, try quitting the app, turning off your phone, turning it back on and relaunching the app.
My sound isn't working - what can I do?First of all - check the ringer switch on the side of your phone, and try changing it to make sure your phone is not in silent mode. Then, check the settings in app to ensure sound/music are turned up to the amount you require. If this still isn't resolving the issue, please report it to us by sending an email to us.
There are a few things you can try in the meantime. Try force quitting the app and reopening. If that doesn't work, try quitting the app, turning off your phone, turning it back on and relaunching the app.
Does HoloVista use any of my data, or need an internet connection?HoloVista does not need an internet connection or any personal data to be played. If you save an image, HoloVista will ask for permission to access your photos in order to save the file. If you share an image, the app you share to will require permission to post. Our Privacy Policy and EULA can be read on our website.
How can I support you?Buying and playing (and hopefully loving!) the game is a great place to start! Otherwise, anything you can do to get the word out about HoloVista makes a HUGE difference. This includes tweeting about us or posting on Instagram (use #HoloVista to help us find you!), following us on social media, signing up to the mailing list, telling your friends and family about the game. All of this helps us SO much and we're so grateful for it.
How can I stay up to date with you and future work?You can follow us on social media - we're most active on Twitter, Instagram and TikTok.
Who made HoloVista?HoloVista was made by a ragtag group of weirdos from all over the world - a team called Aconite. Aconite is led by Nadya Lev and Star St.Germain. You can find out more about the team by heading to our website.
